Need help with Glowtick? You are in the right place. Glowtick is published by Viframe, an independent software studio. We read every message and reply in person.
Contact us
Email hello@viframe.ai and we will get back to you, usually within 1–2 business days.
To help us solve your issue faster, please include:
- The iOS version and device model you are using
- A short description of what happened and what you expected
- A screenshot, if the problem is visual
- For pattern-reading problems: the pattern's designer or shop (please do not send the PDF unless you have the right to share it)
Purchases and subscriptions
Glowtick is free with one pattern of your own. Glowtick Pro (unlimited patterns) is a Yearly subscription with a 7-day free trial.
- Manage or cancel the subscription any time from Glowtick → Settings → Manage subscription, or from Settings → your name → Subscriptions on your iPhone. Cancelling stops future renewals; you keep Pro until the current period ends.
- Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
- Restore purchases: on a new or reset device, Glowtick picks up your subscription by itself when you are signed in with the same Apple ID. If it does not, open Glowtick → Settings → Restore purchases.
Your patterns and progress
Your patterns and progress are stored on your device, and nothing is uploaded. The app works without an account. For details, see the Privacy Policy.
Settings → Delete my data removes every pattern, count and note Glowtick has stored on the device. It does not cancel a subscription.
Common questions
No rounds were found in my pattern. Glowtick finds rounds and rows in patterns written in English (US or UK terms): numbered rounds such as "Rnd 5:", "Row 3", "1st row:" or "1. sc 6 [6]". A photo or a scanned page is read on the device; a clear, straight photo works best. If a pattern in English is not read, tell us the designer or shop so we can improve support. You can always read the pattern in the app and count with the Counter tab.
A step looks wrong. Open the Steps list (top right in a pattern): you can merge a step with the next one, split it, or delete it. The designer's file is never changed.
The Lock Screen counter does not appear. Check that Live Activities are on for Glowtick in Settings → Glowtick. Then use "Count on the Lock Screen" from a pattern's … menu, or the phone button in the Counter tab.
My free trial was charged. A trial converts to a paid subscription unless cancelled at least 24 hours before it ends. If you believe this was a mistake, contact Apple via reportaproblem.apple.com and let us know — we are happy to help.
Still stuck?
Write to hello@viframe.ai. A real person from the team will answer — we would rather fix the problem than leave you guessing.