Need help with Filomi? You are in the right place. Filomi is published by Viframe, an independent software studio. We read every message and reply in person.
Contact us
Email hello@viframe.ai and we will get back to you, usually within 1–2 business days.
To help us solve your issue faster, please include:
- The iOS version and device model you are using
- A short description of what happened and what you expected
- A screenshot, if the problem is visual
- For chart-reading problems: the chart's designer or shop (please do not send the PDF unless you have the right to share it)
Purchases and subscriptions
Filomi is free with one active project. Filomi Pro (unlimited projects and iPhone–iPad sync) is available as a one-time Lifetime purchase or a Yearly subscription with a 7-day free trial.
- Manage or cancel the yearly subscription any time from Settings → your name → Subscriptions on your iPhone. Cancelling stops future renewals; you keep Pro until the current period ends.
- Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
- Restore purchases: if you reinstalled the app or moved to a new device, open Filomi → Settings → Restore purchases while signed in to the same Apple ID.
Your charts and progress
Your charts and progress are stored on your device and backed up to your own iCloud, so a new or reset device picks them up when you sign in with the same Apple ID. The app works without an account. For details, see the Privacy Policy.
Settings → Delete my data removes all project data Filomi has stored on the device and in its iCloud copy. It does not cancel a subscription.
Common questions
My chart was not read automatically. Automatic reading works on digital (vector) PDFs from designer software. Scanned or photographed charts need manual grid calibration: place the two corner handles and enter the number of columns and rows. If a digital chart fails, tell us the designer or shop so we can improve support.
My progress is missing on my iPad. Syncing between devices is part of Filomi Pro. Make sure both devices use the same Apple ID, iCloud is on for Filomi, and sync is enabled in Filomi's Settings.
My free trial was charged. A trial converts to a paid subscription unless cancelled at least 24 hours before it ends. If you believe this was a mistake, contact Apple via reportaproblem.apple.com and let us know — we are happy to help.
Still stuck?
Write to hello@viframe.ai. A real person from the team will answer — we would rather fix the problem than leave you guessing.