Need help with Belturn? You are in the right place. Belturn is published by Viframe, an independent software studio. We read every message and reply in person.
Contact us
Email hello@viframe.ai and we will get back to you, usually within 1–2 business days.
To help us solve your issue faster, please include:
- The iOS version and device model you are using
- A short description of what happened and what you expected
- A screenshot, if the problem is visual
- For roster-scan problems: which step went wrong (please do not send a roster showing your colleagues' names)
Purchases and subscriptions
Belturn is free with one rotation calendar. Belturn Pro is a yearly subscription with a 7-day free trial.
- Manage or cancel the subscription any time from Settings → your name → Subscriptions on your iPhone. Cancelling stops future renewals; you keep Pro until the current period ends.
- Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
- Restore purchases: if you reinstalled the app or moved to a new device, open Belturn → Settings → Restore purchases while signed in to the same Apple ID.
Your schedule
Your schedule is stored on your device and backed up to your own iCloud. On a new or reset iPhone signed in to the same Apple ID, choose Restore from iCloud on Belturn's welcome screen. The app works without an account. For details, see the Privacy Policy.
Settings → Delete my data removes everything Belturn has stored on the device and in its iCloud copy. It does not cancel a subscription.
Common questions
My alarm did not ring. Check that alarms are allowed: iOS Settings → Belturn, and Belturn → Settings → Alarms. On iOS 26 Belturn sets real alarms; on earlier versions it sends time-sensitive reminders, which Focus modes and silent mode can affect. The Alarms tab shows how far ahead your alarms are set; opening the app renews them.
The roster scan did not find my row. Take the photo in good light with the whole table in the frame, or use the original PDF or a screenshot. Pick your own row, then confirm what each code means; you can correct any day in the preview before importing.
My partner cannot see my calendar. Both of you need to be signed in to iCloud. Each invitation link works once (on iOS 18 and later): send a new one from the same Share screen if it was opened by someone else. Your partner sees your schedule only, never your notes or pay.
How do I invite or stop sharing? On the Calendar tab, tap the Share button (the square with an arrow). There you can invite your partner, remove one person by tapping their name, or tap Stop sharing.
My free trial was charged. A trial converts to a paid subscription unless cancelled at least 24 hours before it ends. If you believe this was a mistake, contact Apple via reportaproblem.apple.com and let us know — we are happy to help.
Still stuck?
Write to hello@viframe.ai. A real person from the team will answer — we would rather fix the problem than leave you guessing.